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Returns

You may return any item purchased from Vitaminsupplementwebsite within thirty (30) days of purchase (the product ship date being the date of purchase). However, prior to the returning of any merchandise, you must send an e-mail to customerservice@vitaminsupplementwebsite.com with following information in order for us to authorize and process your return:

  1. Name
  2. Order number
  3. Product(s) being returned
  4. Reason(s) for return
  5. E-mail address
  6. Daytime phone number

Vitaminsupplementwebsite will promptly issue you an authorization code. You will subsequently receive a full refund (excluding the non-refundable original shipping and handling charges) for any returned items, unopened / undamaged / unmarked (sellable condition), in the original form of payment or, if preferred, a merchandise credit. There is a 15% restocking fee for returned items.

Product returns must be carefully packaged, insured, and accompanied by a tracking number. If the return is not insured, becomes lost or damaged, we will not issue a refund. You are responsible for the cost of return shipping, and we must physically receive the return item(s) within the 30 day period. Returns will not be accepted after 30 days. Any item(s) returned without a proper authorization code will be rejected.

Closeout, discontinued or expired products may not be returned.

Send your return package with a copy of the invoice, above e-mail request, and requisite authorization code, to:


Vitaminsupplementwebsite
Attention: Returns Department
PO Box 242
Hopewell Junction, NY 12533

 

Vitaminsupplementwebsite reserves the right, at its sole discretion, to reject any return that does not comply with these requirements.

Shortages / Incorrect Orders

Our packaging process incorporates a multi-check system which keeps errors such as shortages (i.e. incomplete shipments) and mis-shipments (i.e. wrong orders) to a minimum. However, on the rare occasion an error does occur, send a detailed explanation, via e-mail, to customerservice@vitaminsupplementwebsite.com within 24 hours of receipt of the shipment. If it is determined that any item(s) need to be returned, Vitaminsupplementwebsite will pay the return shipping fees and schedule a package pick-up.

Backorders / Out of Stock / Discontinued Items

Backorders / Out of Stock / Discontinued items do not happen very often, but if an item(s) happens to be on "Backorder," "Out of Stock," or "Discontinued"  the following will occur:

If ALL of your items are on "Backorder" and/or "Out of Stock" you can:

  1. Still order the product, and we will ship it to you as soon as it is back in stock (usually 24 -48 hours) or;
  2. Change the item(s) or cancel the order at any time prior to it being shipped to you.

If PART of your order is on "Backorder"  and/or "Out of Stock" we may:

  1. Ship stocked item(s) to you immediately, backorder the out of stock item(s), and ship it to you when it becomes available (within a reasonable time) or;
  2. If the backordered item(s) will be in stock within only a day or two, we may hold the full order until everything is in stock, then ship it to you or;
  3. Cancel the order at any time prior to it being shipped to you.

If ALL of your order includes item(s) that has been discontinued by the manufacturer, out of stock and back ordered with no expected restock date, we may:

  1. Cancel your order and issue you a full refund if ALL of the order consists or a combination of discontinued, out of stock and back ordered with no expected restock date product(s).

If PART of your order includes any item(s) that has been discontinued by the manufacturer you can:

  1. Have the product(s) that are in stock ship to you and receive a credit for any discontinued item(s) that were part of the initial order or;
  2. Change the item(s) or cancel the order at any time prior to an in stock item(s) being shipped to you.

FINALLY, if we split an order, based in the aforementioned, our customers will not incur any additional shipping charges.

Damaged Products

If any of your products arrive damaged, you must immediately report the damage to the carrier who delivered your package (i.e. UPS, FEDEX, and USPS). Secondly, contact us via e-mail at customerservice@vitaminsupplementwebsite.com, and include your order number, daytime phone number, the nature of the damages, and the date / time you reported the damage to the carrier.

Vitaminsupplementwebsite will follow-up with the carrier regarding the damaged shipment. Consequently, if the carrier determines the package was damaged during shipment, and approves the claim, you then have the option of either receiving a replacement or a full refund. Whether you choose to replace the product or recive a full refund, the damaged product must be returned (carefully packaged, insured, and accompanied by a tracking number) within thirty (30) days of purchase (the product ship date being the date of purchase). If the return is not insured and becomes lost, we will not issue a refund.

Incidentally, if you receive bars that have melted because exposure to high temperatures during transit (i.e. conditions inside carrier truck), this will not be classified as damaged product. This is important to know if you live in an area where the summer temperatures consistently exceed 90ºF. Hence, it is recommended to place melted bars in a cool place (i.e. refrigerator) for a couple of hours before opening.

For any additional assistance, please e-mail your questions to: customerservice@vitaminsupplementwebsite.com

Privacy and Security

Vitaminsupplementwebsite (VSW) is mindful of our customers, and visitors, concern regarding their privacy. Your safety, security, and privacy are fully protected when you shop with us. For example, when you make an online purchase, we will ask for the following personally identifiable information: your name, delivery and e-mail addresses, zip code, phone number, and credit card information. Our advanced security technology, Secured Sockets Layer (SSL), will subsequently encrypt and scramble your personal data before it is sent to us, making it virtually impossible for anyone other than VSW to read it. To further protect your information, we utilize state of the art back-end systems and restrict employee access to your information, as well as, requiring additional information for sizable (high value) orders.

This site mainly uses the aforementioned information to verify that the person placing the order is the actual person (one and the same) and not someone illegally using their credit card information, order processing for collection of payment, and to disseminate monthly e-mails regarding our specials (of course, you will have the ability to opt out).

Finally, VSW we will not sell or rent your personally identifiable information to anyone under any circumstances.


 
Current month shipping performance:99.9% orders shipped within 24 business hours. 99.7% delivery within 3 business days of shipment.



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The products and the claims made about specific products on or through this site have not been evaluated by VitaminSupplementWebsite.com or the United States Food and Drug Administration (USFDA) and are not approved to diagnose, treat, cure or prevent disease. The information provided on this site is for informational purposes only and is not intended as a substitute for advice from your physician or other health care professional or any information contained on or in any product label or packaging. You should not use the information on this site for diagnosis or treatment of any health problem or for prescription of any medication or other treatment. You should consult with a healthcare professional before starting any diet, exercise or supplementation program, before taking any medication, or if you have or suspect you might have a health problem. We are not responsible for typographical errors or misprints. Product availability, pricing, and promotions are subject to change without notice.

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